Returns & Exchanges
At Toups and Co Organics, we want you to be completely satisfied with your natural skincare and makeup. If a product isn't the right fit for your skin, we offer returns or exchanges on most items within 30 days of purchase.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring they are securely sealed to prevent damage during transit back to our farm.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method or issue store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing